In what could render in-room phones obsolete, the Four Seasons has become the latest major hotel chain to launch an app that allows guests to make their requests from the convenience of their mobile phone.
Last month, Marriott developed an add-on to their mobile app called Mobile Request that allows guests to make their requests for extra towels or an airport pick-up from their phone.
Luxury hotel brand the Four Seasons has followed suit, launching a new app that allows guests to make special requests, check in and check out, and seek out local recommendations.
A built-in geolocation service also helps guests find nearby restaurants and attractions with time and distance indicators.
In recent years, experts have been auguring the possible demise of traditional hotel standbys such as concierges, room keys and in-room phones with the growing importance and development of portable devices in the hotel industry and the use of mobile apps.
Last year, for instance, Starwood Hotels launched its keyless entry program which turns smartphones into hotel room keys.
Likewise, guests of Hilton Worldwide can also check in and choose their room from their portable device. Bills are sent to their email address.
Hilton also said it plans to roll out a program similar to Starwood that will allow guests to unlock their doors with their smartphones this year.
Meanwhile, in the coming months Four Seasons says their mobile app will be made available in Simplified Chinese, and a version tailored specially for Chinese travellers also launched.
The app will also be translated for Arabic speakers. – AFP Relaxnews