Walking along the spruce streets of Jalan Kiara in Mont Kiara, it’s easy to miss Hyatt House Kuala Lumpur. The brand new property is part of Arcoris Mont’Kiara development. With its sophisticated facade, it blends seamlessly with all the other swanky apartments in the upscale neighbourhood.
Such amalgamation between hospitality and community speaks of Hyatt House’s philosophy. After all, the brand prides itself for not only providing a place guests can stay at, but also live.
Hyatt House Kuala Lumpur general manager Bennett Peter says the idea is to be a part of the neighbourhood as much as possible.
“We want to bring the community into the hotel,” he offers during an exclusive pre-opening tour of the property. The four-star hotel is scheduled to open its doors later in the year.
That spirit of tapping into the community is also the reason why Peter won’t be urging guests to dine in at the hotel during their stay.
The property’s strategic location in the heart of Mont Kiara puts it at the centre of dining outlets, premium retail, niche lifestyle stores as well as a vibrant nightlife.
“If a guest asks for dining options, I will happily recommend a nearby banana leaf restaurant that they can just walk to,” Peter says.
Hyatt House Kuala Lumpur is billed as an extended-stay hotel. What this means is guests can expect home comforts in their rooms.
The 298 residential-style studios and suites here come complete with living area and full kitchen.
“Our studies show that frequent travellers expect to remain connected to their usual routines without interruptions and appreciate comforts that are closer to how they live,” Peter explains.
“It’s marketed as extended stay because our rooms are tailored to make you comfortable for the long stay,” he adds.
Other amenities are free WiFi and remote printing, 24-hour fitness centre, meeting space, games room and a rooftop pool. There will also be a complimentary shuttle service within Mont Kiara.
Meanwhile, busy business travellers can get grab-and-go items such as fresh sandwiches and salads at the H Bar.
The emphasis, according to Peter, is to provide the right essentials. That explains the no-frills facilities within the property.
“What’s important to us is to provide a good night’s sleep and give them essential amenities that they need – such as WiFi,” he says, adding that there is no need for a spa or 10 different restaurants in the hotel.
The omission of superfluous facilities is also the reason why Hyatt House Kuala Lumpur is able to keep its room rates at a much more affordable range.
“Guests will get the same high quality Hyatt experience but at a lower price point,” Peter says. There is also a special programme offering perks for guests staying more than 30 nights.
Being a long-stay option, could Hyatt House Kuala Lumpur be likened to home rental platforms such as Airbnb?
“They (Airbnb rentals) will be in the background, but we win based on what we offer. They don’t have the consistency that we do. Guests can be sure of all the service they would come to expect from a hotel.
“It’s different from a serviced apartment in that there is more peace of mind here,” Peter offers.
The new property in Mont Kiara is the first Hyatt House in the country as well as in South-East Asia. It’s also the largest one in the world.
Peter says the decision to open the chain’s first hotel in the region here was a relatively easy one.
“Malaysia is the crossroads of Asia. The brand is also well known here as it has a long history in the country,” he says. Peter adds that Mont Kiara’s strategic location will entice guests.
“Mont Kiara is still the first choice of residential neighbourhood for many here. It is close to the city while far enough from the hustle and bustle of city life,” he says.
Moving forward, Peter says Hyatt House Kuala Lumpur will continue to promote the extended stay option.
“There’s a very strong need for extended stay accommodation in Malaysia. It will be a great option for those who want a place for a good night’s sleep, while not feel tied down by rentals or contracts,” he concludes.