Southeast Asia’s leading ride hailing and multiservice platform, Grab, is now expanding its GrabCar service to four other major cities, Ipoh, Kuantan, Kuching and Seremban, including the districts of Nilai and Port Dickson.

Effective March 15, commuters in these cities can consider the private hire car-hailing service as an alternative mode of transportation.

The expansion is in line with Grab’s key mission to make transportation more accessible to everyone, especially in its home-country, and continue to play a part in solving local transportation issues by offering fixed fare rides that are safe, convenient and comfortable.

“Since the introduction of GrabCar in Klang Valley as a complementary service to taxis, the service has quickly risen to be one of the preferred alternative mode of transportation,” said Grab Malaysia country head Sean Goh.

“In 2016 alone, we expanded to cities such as Penang, Johor Bahru, Malacca and Kota Kinabalu. As a Malaysian homegrown company, we understand local nuances and consumer needs, therefore we are able to work alongside the government to address the transport issues in in the country,” he added.

Adding to Grab’s commitment to serve the local market, the ride-hailing platform was recently appointed by the Pahang state government as one of the official partners for Visit Pahang 2017.

“We are honoured with the appointment and the opportunity to serve the tourism industry in the state. With a strong presence in six countries regionally and 36 million downloads, we are certainly poised to be the ride of choice for locals and regional travellers,” shared Goh.

Commitment to safety and experience

The GrabCar service in the new cities will continue to leverage on the same safety aspects, including all the newly introduced features, such as:

Stringent background checks – GrabCar drivers are required to go through stringent background checks and also training with a strict code of conduct to comply with.

Customer service and emergency hotline – Both passengers and drivers can contact the 24-hour customer hotline, and use the PDRM button that connects them to the nearest police department in case of emergencies.

Share-my-ride – Passengers can share their ride details with their friends and family so they can keep track of their journey in real-time.

Insurance Policy – Both passengers and drivers are covered by a Group Accident Insurance that allows claimants up to USD10,000 per person from Great American Insurance Group.

Dual payment option – Customers can opt to pay via cash or use GrabPay for cashless payments, therefore expanding their convenience without having to fumble for cash or wait for change.

Fixed fare rides – Passengers can know their fare upfront and not worry about price fluctuation especially when travelling through traffic jams.

GrabChat – An in-app chat feature that allows both drivers and passengers to communicate efficiently for free without having to leave the app.

GrabRewards – Passengers can earn points and exchange it for exclusive discounts and promotions. In essence, the more passengers ride, the more rewards they can collect.

Job opportunities and additional income

With the presence of GrabCar in these cities, this also means that the locals have the opportunity to consider GrabCar as a viable source of income.

Grab has various types of incentives and bonus packages for drivers who drive various hours. He also went on to share that Grab has recently introduced reward schemes to remunerate top performing drivers, such as the Grab Ambassador Programme.

“We would not be where we are today without the support of our Driver-Partners who have been consistently out-serving our passengers. We are constantly iterating our rewards schemes and are also in discussions with partners to see how we can help alleviate their daily cost of driving,” elaborated Goh.

Attributing Grab’s success to its extensive fleet of drivers who have helped grow its ride services, Goh went on to add that they are still on a lookout for drivers.

“We welcome all who are interested to help us expand our network of drivers, in fact these cities are just the beginning of our plan to extend our services to other parts of Malaysia!” said Goh.

Those who are interested to be drivers can log on to my.grabcar.com/signup for more details.

Celebrate with HIGRAB5

To mark the expansion, Grab is launching an exclusive promotion in the new cities. From March 15 to March 31, 2017, passengers can book a GrabCar ride and opt to pay either via cash or credit/debit card, with the promo code HIGRAB5 to enjoy RM5 off x 10 rides.


For details about GrabCar and the HIGRAB5 promotion, click on grb.to/HIGRAB5

This article is brought to you by Grab.